Refunds and Cancellations Policy

Last updated: August 2026

We value transparency and fairness in all our client relationships. This policy outlines how cancellations and refunds work for Nomiris services.

Cancellation Policy

By the Client

You may cancel your engagement at any time by providing thirty (30) days' written notice to growth@nomiris.com or through our contact page.

Upon cancellation, you will be invoiced for all services rendered and costs incurred up to the effective date of cancellation. Any prepaid amounts for services not yet rendered will be refunded within fifteen (15) business days.

By Nomiris

We may terminate an engagement if:

• Payment is overdue by more than thirty (30) days after written notice
• The Client engages in harassment, threats, or abusive conduct toward our team
• The Client violates applicable laws or advertising platform policies in a way that endangers the engagement
• A force majeure event prevents performance for an extended period

In such cases, we will provide a minimum of fifteen (15) days' written notice and deliver all completed work product before the termination takes effect.

Refund Policy

Management Fees

Nomiris management fees are non-refundable once services have been rendered. Digital marketing services involve immediate allocation of specialist time, campaign setup, platform configuration, and strategic work that cannot be reversed.

If you cancel before work has commenced, you are entitled to a full refund of any prepaid management fees.

Prepaid Service Packages

For prepaid monthly packages, if you cancel mid-cycle, the remaining balance for that billing period is non-refundable because resources have been allocated. The cancellation will take effect at the end of the current billing period.

Third-Party Costs

Third-party costs — including but not limited to advertising platform spend, tool subscriptions, and creative production — are non-refundable once incurred on your behalf. These costs are passed through at cost with no markup.

Disputed Charges

If you believe a charge is incorrect, please contact us within thirty (30) days of the invoice date. We will review the dispute promptly and issue a credit or refund for any confirmed billing errors.

Refund Method

Approved refunds will be issued to the original payment method within fifteen (15) business days. For payments made via bank transfer, refunds will be sent to the originating account.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us:

Email: growth@nomiris.com
Contact Page: www.nomiris.com/contact

Please include your business name, the services subscribed, and the reason for your request. We aim to respond to all requests within two (2) business days.